POLICIES
CANCELLATIONS
Orders may be cancelled within 24 HOURS of placing. To request a cancellation please email me at klubaceramicsnc@gmail.com
Kluba Ceramics reserves the right to refuse service or cancel orders to individuals at any time.
RETURNS
Due to the fragile nature of hand-crafted pottery, ALL ITEMS are final sale and NOT ELIGIBLE for return. If you have questions or concerns regarding a specific item, please contact me before purchasing.
Each piece is handmade. My pieces are a combination of hand-thrown and slip-casted. All pieces are sculpted and altered throughout the process. Variations in glaze and color differ from each piece. Please keep in mind that no two items are the same!
Please review ALL listing details and photos carefully before purchasing. Please be mindful that colors may appear slightly different.
DAMAGES
I package each piece with extreme care and detail, however, if your item happens to arrive damaged, please contact me at klubaceramicsnc@gmail.com within 72 HOURS of delivery. Please include photos of the damaged packaging and items. If I do not receive an email with photos of the damage within 72 hours, I cannot offer any refunds or replacements.
If a replacement is offered, please note that each piece is hand-crafted and is one-of-a-kind. I will do my absolute best to replicate the piece, however, please understand there will be slight differences from the original piece. Any replacement item may take up to 6-12 weeks to receive due to the creation process and scheduling.
SHIPPING
All orders (except for made-to-order items) are shipped within 1 to 5 business days once the order has been placed. Made-to-order items take approximately 3 weeks before shipping.
Order confirmation will be sent out via email as soon as the order is placed. If there is any question about the order please reference the order number when reaching out to discuss it.
Separate shipping confirmation emails are sent as soon as the order has shipped. Please check that the shipping address and contact information is correct at checkout. Customer is responsible for providing correct contact and delivery information.
All items are shipped via USPS. A tracking number will be provided via email as soon as your item has shipped. Once an item has been shipped, I have no control over delivery times, delays, lost, or stolen packages.
Kluba Ceramics is NOT responsible for replacing or refunding any items in packages that are lost or stolen.
POTTERY CARE
Pottery is quite durable but is unfortunately also breakable. The best way to preserve your piece and to have it last is to be mindful when using and cleaning it.
Although my pieces are dishwasher safe, I recommend hand-washing each item to ensure the piece will bring you happiness for many years to come!
PRIVACY
All private and sensitive information will never be sold or shared by Kluba Ceramics.
COPYRIGHT
All images, designs, graphics, and photography are copyright of Kluba Ceramics.
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